Terms of Service

We provide web design and development services for businesses. Depending on your proposal or order form, the services (the "Services") may include:

• bespoke website, landing-page and brochure-site design and build;
• online store and e-commerce development, including cart, checkout and order management;
• web application development, including dashboards, portals, booking systems and platforms;
• performance optimisation and search-engine-optimisation groundwork;
• website and platform migrations (for example from WordPress, Wix or a legacy stack);
• hosting, monitoring, maintenance and ongoing support; and
• any other services described in an accepted proposal, quote or order form (each a "Project").

The precise scope, deliverables, fees and timeline for each Project are those set out in the proposal, quote or order form you accept. We will provide the Services with reasonable skill and care.

The Services are provided solely for businesses. By entering into these Terms, you represent and warrant that you are not a consumer, that you are acting in the course of a trade, business, craft or profession, and that you have full authority to bind the organisation on whose behalf you contract.

Where you are in fact a business customer, you acknowledge that the consumer-specific provisions of the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including any cooling-off or cancellation rights they confer on consumers, do not apply to you. Nothing in these Terms purports to exclude or restrict any right or protection that the law confers on a person who is in fact a consumer; whether a person is a consumer is determined objectively by law.

Quotes, estimates and proposals are valid for 30 days from their date unless stated otherwise, are stated in pounds sterling (GBP) and are exclusive of VAT. A quote or proposal is based on the scope and information available at the time it is prepared.

An estimate is our good-faith assessment of likely time and cost; it is not a fixed price unless the proposal expressly says so. Where the scope, requirements or assumptions change materially — including where you request additional pages, features, integrations or revisions beyond those specified — we may re-quote the affected work, and any change will be agreed with you before it is carried out (see section 6).

A Project begins once you have accepted the proposal or quote (in writing, by email, by signing an order form, or by instructing us to start) and, where applicable, paid the initial instalment set out in section 4.

Your fees are those set out in the applicable proposal, quote or order form. Depending on the Project, fees may take the form of a one-off build fee, a deposit plus milestone or completion payments, a recurring hosting and management fee, a revenue-share arrangement, or a combination of these.

Unless the proposal states otherwise:

• a deposit (typically 50% of the build fee) is payable before work begins, and is non-refundable once work has commenced;
• for larger Projects, payment is made in milestones as set out in the proposal;
• the balance of the build fee is due before launch, go-live or final handover;
• recurring hosting, management and support fees are billed in advance (normally monthly), and continue until cancelled in accordance with section 11; and
• invoices are payable within 14 days of the invoice date.

All fees are exclusive of VAT and any other applicable taxes, which you must pay in addition at the prevailing rate against a valid VAT invoice. You must pay all undisputed amounts in full without set-off or deduction. If you dispute an invoice in good faith, you must notify us in writing within 10 business days of the invoice date, giving reasonable detail, and pay any undisputed portion by its due date.

Late payment: if any undisputed sum is not paid by its due date, we may charge interest on the overdue amount at 8% per year above the Bank of England base rate from time to time, accruing daily until payment, and we may suspend the Services (including hosting) after giving you at least 7 days' written notice and an opportunity to pay. Except as required by law or as expressly agreed, fees already paid are non-refundable.

To let us deliver your Project on time, you agree to:

• provide all content, copy, images, branding, access and information we reasonably need, in a usable format and within the agreed timeframes;
• nominate a single point of contact who is authorised to give instructions and approvals on your behalf;
• review and approve designs and deliverables within the timeframes set out in the proposal;
• ensure that everything you supply is accurate and that you own or have the rights to use it (see section 10); and
• comply with all laws that apply to your business, your website, and the goods or services you sell through it.

Delays caused by you — including late provision of content, feedback or approvals — will extend the timeline and may incur additional charges. You are responsible for the legality of your own business, products, offers and website content; we provide the technology and build, and do not give legal, regulatory, tax or accounting advice.

Timelines set out in a proposal are good-faith estimates. They assume you provide content, feedback and approvals on time and that the scope does not change. We are not liable for delays caused by you, by your suppliers, or by third-party services outside our reasonable control.

Revisions: unless the proposal states otherwise, each build includes two to three rounds of revisions on the agreed scope. Further revisions, or changes to the agreed scope, will be quoted and charged separately and may extend the timeline.

Change requests: any request that adds to or alters the agreed scope will be treated as a change. We will confirm the impact on cost and timeline before carrying it out; work only proceeds once you approve it.

Inactive or abandoned Projects: if you are non-responsive, or fail to provide required content or approvals, for more than 30 days, we may invoice you for all work completed to date and place the Project on hold or close it. Restarting a closed Project may be subject to a re-quote.

Migrations: for website or platform migrations, the scope is defined in the proposal. You are responsible for providing lawful access to, and any licences for, the source site, and for verifying migrated content within the acceptance window stated in the proposal. We take reasonable care to preserve URLs and rankings but do not guarantee that search-engine rankings, traffic or other results will be maintained following a migration or redesign.

You must not use the Services, or any website, store or application we build or host for you, to:

• break the law, or facilitate fraud, deception or other criminal or unlawful activity;
• infringe the intellectual property or other rights of any person;
• publish content that is defamatory, obscene, harmful or otherwise unlawful;
• introduce or distribute malware, or attempt to gain unauthorised access to any system; or
• send unlawful marketing or otherwise breach data-protection or electronic-communications law.

We may suspend or remove hosting or access where we reasonably believe your use breaches this section or exposes us or our infrastructure to legal or security risk.

Your Project may rely on independent third-party providers — for example hosting and edge infrastructure (such as Cloudflare), databases (such as Supabase), email and messaging providers, analytics tools, and payment gateways that process card payments for your store. Any agreement relating to those services is between you and the relevant provider and is subject to that provider's own terms and pricing.

We integrate these services on your behalf but do not control them. We are not responsible or liable for the availability, performance, security decisions, fees, onboarding requirements, account suspensions or acts and omissions of any third-party provider, including any payment gateway (for example in relation to chargebacks, refunds, holds, or KYC/AML requirements). Where a provider changes or discontinues its service, we will use reasonable efforts to help you find and integrate an alternative, which may be chargeable.

We and our licensors retain all intellectual property rights in our pre-existing and background materials, including our reusable code libraries, frameworks, components, tools and know-how ("Background IP"), and in any hosted platform on which your site or application runs. These are never sold to you.

For a one-off build, on full payment of the applicable fees, ownership of the deliverables created specifically for you (the bespoke design and code produced for your Project) transfers to you, except for: (a) our Background IP; and (b) any third-party or open-source components. In respect of Background IP and any third-party components incorporated into your deliverables, we grant you a perpetual, non-exclusive, non-transferable licence to use them as part of, and to the extent necessary to use, the deliverables. Third-party assets remain subject to their own licences.

Where you run on our hosting or on a platform we operate (rather than taking a one-off owned build), you receive a licence to use the platform for the duration of your engagement, and the underlying platform code remains ours.

No rights transfer until we have been paid in full. Portfolio rights: we may reference and display work we have delivered for you (including your name, logo and screenshots) in our portfolio and marketing, unless we agree otherwise in writing.

You retain ownership of the content, branding, logos, copy, product information and data you provide ("Customer Content"). You grant us a non-exclusive licence to host, store, copy, process and display Customer Content to the extent necessary to provide the Services. You warrant that you own or have all necessary rights in the Customer Content and that our use of it as contemplated by these Terms will not infringe any third-party right or breach any law.

Each party will comply with the UK General Data Protection Regulation and the Data Protection Act 2018. Where we process personal data on your behalf in providing the Services (for example, data held in your site's database), we do so as your processor, on your documented instructions and subject to a data processing agreement where one is required. You are responsible, as controller, for having a lawful basis for the processing you instruct and for providing all necessary privacy information to, and obtaining any consents from, your own customers. Our own handling of your business-contact and account data is described in our Privacy Policy and Cookie Policy.

Where you take hosting, maintenance or support from us, it is provided on a recurring basis for the fee set out in your proposal or order form, and renews automatically until cancelled. We aim to keep hosted sites highly available but do not guarantee uninterrupted or fault-free operation; availability may be affected by maintenance, upgrades, and third-party or internet failures outside our reasonable control. Support is provided during normal UK business hours unless otherwise agreed, and any stated response times are targets rather than guarantees unless a written service level says otherwise.

Either party may cancel a recurring hosting or support service on at least 30 days' written notice, effective at the end of the current paid period. Cancellation stops future renewals but does not entitle you to a refund of fees for the current or any earlier period.

Either party may terminate a Project or the Services immediately on written notice if the other commits a material breach that is not remedied within 14 days of written notice, fails to pay any undisputed sum that remains overdue, or becomes insolvent. On termination, you must pay all fees accrued up to the date of termination (including, for build work, all work completed to date; any deposit is non-refundable once work has commenced), the licences granted under section 9 in respect of unpaid work end, and each party will return or delete the other's confidential information on request. Where you have paid for a one-off build in full, we will provide you with, or reasonable access to export, the deliverables you own. Sections that by their nature should survive termination will do so.

We warrant that we will provide the Services with reasonable skill and care, and we will correct material defects in build deliverables that you notify to us within 30 days of handover. Except as expressly stated in these Terms, and to the fullest extent permitted by law, we exclude all other warranties, conditions and terms, whether express or implied. In particular, we do not guarantee any level of search-engine ranking, traffic, sales or other commercial result, that the Services will be uninterrupted or error-free, or any specific regulatory or business outcome.

Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

Subject to the paragraph above, and to the fullest extent permitted by law, neither party is liable to the other for loss of profits, revenue, sales, business, anticipated savings, goodwill, or for any indirect or consequential loss. Subject to the same, our total aggregate liability arising out of or in connection with the Services is limited, for all claims in aggregate, to the total fees paid or payable by you to us for the Project or engagement giving rise to the claim in the 12 months preceding the event giving rise to the claim. This allocation of risk reflects the fees charged and the nature of the Services.

Each party will keep confidential any non-public information disclosed by the other that is identified as confidential or that ought reasonably to be regarded as confidential, and will use it only for the purposes of the Services. This does not apply to information that is or becomes public other than through a breach, was already lawfully held, is independently developed, or is required to be disclosed by law or a regulator. Each party may share confidential information with its staff and professional advisers on a need-to-know basis under equivalent obligations of confidence.

Neither party is liable for any failure or delay in performing its obligations (other than an obligation to pay money) to the extent caused by events beyond its reasonable control, including internet or telecommunications outages, cyber attacks, failures of third-party services or infrastructure, fire, flood, epidemic or pandemic, industrial disputes, and acts of government or regulators.

We may subcontract or assign our rights and obligations, provided this does not reduce your rights under these Terms. You may not assign or transfer your rights or obligations without our prior written consent, which will not be unreasonably withheld.

We may update these Terms from time to time. We will give you reasonable notice by email or in-account notice of any material change. For an active Project governed by an accepted proposal, a change to these Terms will not retroactively alter the agreed scope, fees or deliverables of that Project. Your continued use of the Services after a change takes effect constitutes acceptance of it.

These Terms, together with any accepted proposal, quote or order form, constitute the entire agreement between the parties in relation to their subject matter and supersede all prior agreements and understandings. If any provision is found to be invalid or unenforceable, it will be modified to the minimum extent necessary or deemed deleted, without affecting the rest. No failure or delay in exercising a right is a waiver of it. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them, except that our group companies and licensors may enforce the intellectual-property and liability provisions.

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact us using the details below.