Support
One inbox for everything — questions, changes, billing and cancellations.
Contact us
Email info@turboit.uk and a real person will reply. We aim to respond within one working day.
To help us find you quickly, please include your business name and, if you have it, your agreement reference (it looks like TURBOIT-SA-20260730-A91F3C and is on your signed Service Agreement).
Changing or cancelling your subscription
Email info@turboit.uk with your business name and what you'd like to change. That covers adding or removing add-ons, moving between plans, updating your billing details, and cancelling.
Please note that managed website and store plans are supplied on a fixed initial term, set out in the Service Agreement you signed at checkout. If you're still within that term, we'll explain exactly where you stand before anything changes — no charge is applied without telling you first.
Billing and receipts
Payments are handled by Stripe. Every time your subscription is billed, we email you an itemised invoice with links to view it online or download a PDF — those are your receipts for accounting.
If an invoice looks wrong, or a payment failed and you're not sure why, email us and we'll sort it.
Your agreement
A signed copy of your Service Agreement is emailed to you as a PDF when you sign up. If you can't find it, email us and we'll send it again. The Standard Terms & Master Services Agreement that governs alongside it is published at turboit.uk/contracts/msa.
Something urgent or broken?
If your site is down or something is materially broken, put URGENT at the start of your subject line so it gets picked up first.